Building an Ethical Business
Under Capitalism
A World Within a World
I think a lot about what it means to run an ethical business in 2026. Not in a self-righteous way. Not in a "we figured it out" way. More in a how do we remain human while operating inside systems that often feel deeply inhuman?
Because the truth is, I don't think there's such a thing as a perfectly ethical business under capitalism. We're all operating inside flawed, extractive, constantly shifting systems. Labor laws change. Economies change. People change. My own beliefs and policies evolve.
So for me, ethical business isn't about arriving at some morally pure final form. It's about staying conscious. Staying adaptable. Asking questions instead of blindly repeating old models. Participating in systems I cannot fully escape, while consciously trying to reduce harm, create care, and build alternatives where I can.
Over the years, I've realized that what I'm actually trying to build at Queen of Swords is less of a "company" and more of a living ecosystem. A world within a world. A place where people feel like their voice matters.
Because when people feel valued, they behave differently. They take pride in what they do. They become contributors instead of servants. They care about the environment they're part of because they feel connected to it.
A few years ago I took part in some coursework through MINKA's C.O.R.E. leadership program, which focused on ideas around interdependence, shared power, and ecological leadership. The concepts stayed with me because they articulated things I had already been intuitively trying to build. Not a top-down machine, but a responsive ecosystem. A structure where leadership is relational, adaptive, and shared.
Some people might call that matriarchy. Which to me, is not women replacing men at the top of a hierarchy, but something more fundamental: moving away from domination-based systems altogether. Building environments rooted in care, stewardship, collaboration, accountability, and sustainability.
At Queen of Swords, that shows up in the actual structure of the business. We offer our employees scheduling flexibility, the ability to set their own prices, PTO, a 401k, and maternity leave. Not perfectly. Not always gracefully. But intentionally, and with more capacity to offer stability as the business grows.
We also partner with Green Circle Salons, a beauty recycling program that helps recover and repurpose up to 95% of salon waste, including hair clippings, foils, excess color, and chemicals, so they stay out of landfills and waterways.
And for our clients, the goal is always to provide an experience that genuinely feels worth the money being spent: strong techniques, thoughtful service, excellent products, and talented humans who care deeply about their craft.
It also means understanding that creativity is not an infinite resource. Hairdressers are not machines. Artists are not machines. Human beings cannot produce endlessly while emotionally depleted. People need trust, rest, inspiration, support, and community in order to create meaningful work.
I have shortcomings. I'm learning constantly. But these are some of the places where I try to put my values into practice rather than only speaking about them theoretically. And over time, I've come to think that the deeper force behind all of it is love.
In All About Love, bell hooks writes about love as an active choice built through care, responsibility, trust, knowledge, and respect. That deeply resonated with me because so much of my own life has been shaped not through romantic partnership, but through friendship, collaboration, mentorship, music scenes, mutual aid, and building spaces with people over long periods of time. Some of the deepest love I've experienced has come through creating things alongside others. Through teaching each other. Supporting each other. Sitting around after work talking about life. Building something together that becomes larger than any one individual inside it.
I believe that love, in that sense, is one of the only real counterforces to patriarchy. Patriarchal systems rely on domination, isolation, extraction, fear, and disconnection. Love asks us to remain connected. To stay accountable to one another. To recognize that we affect each other.
But none of this works through leadership alone. I can build structures that prioritize care, fairness, communication, flexibility, and mutual respect. But this kind of ecosystem only works when everyone participating in it is willing to engage consciously too. It's a two-way street.
We need employees who want to be accountable to each other, not just themselves. We need people who are willing to communicate honestly, participate in the culture, and contribute to something larger than individual gain. We need customers who understand that where we spend our money reflects our values, and who actively choose to support businesses trying to operate differently.
None of us can build this alone.
This is where people sometimes get stuck. We all want care, but participating in care can feel vulnerable, especially after living inside systems that taught us to expect exploitation, scarcity, disposability, or self-protection at all costs.
I planted a large rose bush in front of Queen of Swords Salon in Bushwick. When I first opened, the little square of sidewalk it lives in was just dirt packed with broken glass. Over the years people have thrown garbage, needles, dog shit, and all kinds of things into that flower bed. I've had neighbors tell me to give up. Why bother? Nobody appreciates it.
But then I'll see a child trying to smell the flowers. Or someone taking a photo beside them with their elderly parent. Or a stranger stopping for a moment to appreciate something beautiful on an otherwise chaotic block. And honestly, that's enough for me. I'll keep tending to it as long as I'm here.
That's the energy I'm trying to bring. Because if we want different systems, we have to practice behaving differently inside them. We have to show up for each other. Community is not something we passively consume, it's something we build together.
Queen of Swords has survived and grown for nine years because enough people chose to keep showing up. Not because the system made it easy, but because they believed something different was worth tending to. Employees, clients, collaborators, and the strangers who stopped to smell a rose bush on a chaotic block in Bushwick.
That means everything to me. If any of this resonates with you, I'd love to keep the conversation going. Bring it to your next appointment. And thanks for being here :)
-Elma